FAQ
ABOUT US
Jewel Tunnel Inc (JTI) is one of the largest mineral wholesalers in the United States. We operate out of La Fuente de Piedras in Arizona and feature a vast selection of crystals, polished, tumbled stones & rough minerals, fossils and geodes. We carry both natural and treated rocks and crystals. We supply rock shops, museums, and metaphysical stores. We sell items for gifts, jewelry-making, interior decorating, and much more.
We are a strictly wholesale dealer.
To shop with JTI, you must have a seller’s permit from your state (the link here is for California) or you must have the appropriate permit obtained from your state's Tax Agency. If you are from a state that doesn’t issue permits, we need a business license or other proof that you will resell our products.
PRICING
Prices listed on this site are NET. Tax is not applied as we are wholesale.
SHIPPING POLICY
For items that will be shipped to your location, the minimum order is $100. Shipping cost will come after your purchase and a separate charge will be made to complete the shipping process
To United States & Other Parts of the World
All packages are shipped via UPS Ground, unless outside of the US or to Hawaii we use USPS and a signature is not required upon delivery. Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping.
Once an order is submitted, we are unable to make changes to your shipping address.
ADDITIONAL SHIPPING INFO FOR USA ORDERS:
Shipping prices are based on weight (UPS).
Coupons: we do not stack coupons (so if your order comes out under after coupon is applied you will need to pay for shipping)
Shipping in the USA is shipped within 1-10 days from purchase date. If you need items sooner, please message us and we will do our very best to assist! We are a small team and at times our orders fill up. So please be patient:
Note: We are closed on weekends, so responses are Monday through Thursday (9am to 4pm)
Packages shipping to Alaska, Hawaii and United States Territories and other parts of the world may take up to 21 business days for delivery.
INVOICE POLICY
We are paper free! When you place an order, the website sends you the invoice via your email. Should you need your invoice, please print off from your email.
CUSTOM ORDER POLICY
We have a very large warehouse, with a much larger selection of items. We try our best to supply as much items as we can for our online community. However if there are items you are looking to get that you don't see online, feel free to email and request a custom online order and we will do our best to supply. Custom orders take more time for us to work on, thus we have strict online policies for this: Custom orders must be complete within 2 days, if custom order invoices are not paid after 2 days of being sent we will return the items and restrict you from using the custom order line.
RETURN POLICY
If for any reason you are unsatisfied with your purchase, returns will be accepted within 10 days of receipt. However this only applies to online shopping. If you purchase directly in person at the warehouse, we do not accept returns.
NOTE: SALE ITEMS All clearance item sales are final and can not be returned.
To return your purchase by mail, please include the packing slip with your return and ship to the address below. Customers are responsible for return shipping charges, and we recommend you ship via a traceable service to ensure successful delivery.
Jewel Tunnel Inc
1749 N. Oracle Road, Tucson, AZ 85705
Please note: Only items purchased at Jeweltunnelinc.com will be accepted for a return by mail. If your items were purchased in a boutique or through an authorized retailer, please return it to the location where it was purchased.